Refund request form template
Handle returns without the back-and-forth: the order number, the reason, photos and refund or exchange arrive together in one tidy request.
What’s in this template
- Need a refund or exchange? — Eight questions. About three minutes. Have your order number handy.Welcome
- 1What’s your order number?Short text
- 2When did you buy it? (optional)Date
- 3What’s the reason for your request? (optional)Single choice
- 4Tell us a little more (optional)Long text
- 5Link to photos of the item (optional)Link
- 6What would you like us to do?Single choice
- 7Full nameShort text
- 8EmailEmail
- Thanks. We’ll check your order and email you within two working days with the next steps.Ending
Who it’s for
- Online storesGive customers a clear way to ask for a refund, with the order number you need to find the sale.
- Makers and small sellersHandle returns from your own shop without a long email thread for every order.
- Customer support teamsSee every refund request in one table, with the reason and the outcome each customer wants.
Make it yours
- Use the templateIt becomes a draft in your workspace, named after the template, with its welcome screen and background. Nothing is published yet.
- Edit any questionReword it, change the answer type, add or remove screens, pick another background. The preview updates as you type.
- Publish and share the linkOne link, one question per screen, on any device. Answers land in your Responses tab.
Questions people ask
Does the form issue the refund?
No. It records the request. You check it against your policy and issue any refund or exchange in your own store or payment system; the form doesn’t connect to either.
Can customers attach photos of a damaged item?
File uploads aren’t available, so the template asks for a link: customers share photos from Google Drive or Dropbox and paste the link.
Can I change it to fit my returns policy?
Yes. Using the template creates a draft you can change completely: edit the reasons and options, add your policy as a short statement, or delete questions you don’t need.
Will the customer get a confirmation?
They see your thank-you message when they submit. The form doesn’t send emails to respondents, so you reply from your own inbox.
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Make the refund request form yours.
Free · 8 questions · about 3 minutes. Sign in with your email and the draft is waiting.