Hotel feedback survey template
Hear how guests rate their room, the cleaning and your staff, and whether they’d recommend you, before they post a public review.
Use this templateFree · 8 questions · about 3 minutes
Try itAnswers here aren’t saved
What’s in this template
- How was your stay? — Eight quick questions. About three minutes.Welcome
- 1Check-in date (optional)Date
- 2Check-out date (optional)Date
- 3Overall, how would you rate your stay?Rating
- 4How would you rate your room? (optional)Rating
- 5How would you rate the cleanliness? (optional)Rating
- 6How would you rate our staff? (optional)Rating
- 7Would you recommend us to a friend? (optional)Yes / No
- 8What could we have done to make your stay better? (optional)Long text
- Thank you for staying with us. We hope to welcome you back soon.Ending
Who it’s for
- Independent hotels and innsAsk every guest about their stay after checkout, not just the ones who leave reviews.
- Vacation rental hostsLearn what guests thought of the place and the cleaning between stays.
- Hotel managersTrack room, cleaning and staff scores over time and see where to train or invest.
Make it yours
- Use the templateIt becomes a draft in your workspace, named after the template, with its welcome screen and background. Nothing is published yet.
- Edit any questionReword it, change the answer type, add or remove screens, pick another background. The preview updates as you type.
- Publish and share the linkOne link, one question per screen, on any device. Answers land in your Responses tab.
Questions people ask
When should I send it?
The day after checkout works well: the stay is still fresh and guests are home. Share the link in your checkout email or message.
Can I ask about breakfast or the spa?
Yes. Using the template makes a draft you can change completely: add a rating for any facility, reword questions or delete what doesn’t apply.
Does it ask for booking details?
Only the stay dates. Guests aren’t asked for a name, room number or booking reference unless you add those questions.
Where do the answers go?
Every response lands in your form’s Responses tab, and you can download them as a CSV.
More for feedback
- Survey · Feedback · 8 questionsRestaurant surveyTrack food, service and value scores from every visit, with takeout and delivery customers skipping the dining-room question.Make it yours
- Survey · Feedback · 8 questionsCustomer satisfaction surveyMeasure satisfaction on a simple 1–5 scale, hear why unhappy customers scored low, and see which part of the experience to fix first.Make it yours
- Survey · Feedback · 5 questionsNPS surveyAsk the Net Promoter Score question, then a follow-up that fits the score, so every number comes with a reason.Make it yours
Make the hotel feedback survey yours.
Free · 8 questions · about 3 minutes. Sign in with your email and the draft is waiting.